Privacy Policy

GENERAL TERMS AND CONDITIONS

The general operating conditions of the online store: https://matejev.si are drawn up in accordance with the Consumer Protection Act (ZVPot), the Consumer Protection Act against Unfair Business Practices (ZVPNPP) and the Electronic Market Act (ZEPT) as well as international codes for e-business. The online store: https://matejv.si is an information system intended for the presentation and sale of products to the user. It is managed by APIS-VITA d.o.o., hereinafter the provider. A user is a person who uses the system, i.e. a customer in an online store. The general terms and conditions deal with the operation of the online store: https://matejev.si, user rights and the business relationship between the provider and the user/buyer. The contents accessible to users of this website are creations protected as copyrighted works in accordance with the provisions of the Copyright and Related Rights Act (Ur. l. RS, 21/1995 et seq.) and other applicable regulations. The holder of the copyright and any other rights in the listed works of authorship is APIS-VITA d.o.o.. Without express written permission, the users of the website https://matejev.si are not permitted to reproduce, distribute, transmit, broadcast, display or otherwise publicly communicate the works of authorship contained on this website.

PRICES

All product prices are clearly displayed, with VAT already included in all product prices. The provider reserves the right to daily price changes, unless otherwise stated. The prices listed on the website do not include postage costs. Prices are valid at the time of placing the order and do not have a predetermined validity. The prices are valid in the case of payment using the specified payment methods, under the specified conditions. A discounted price is a reduced regular price that is valid for a fixed or indefinite period of time.

PRODUCTS AND PHOTOS

All photos are purely symbolic and do not guarantee product features. The color shades and appearance of the products may deviate from the actual condition of the products, which does not affect the definition and standard of the product. The provider accepts no responsibility for possible minimal differences between the products and the display in the online store. Text errors are possible, for which the provider does not assume responsibility, but this does not affect the legal rights of the buyer.

PURCHASE PROCEDURE

The buyer chooses the type and quantity of the product. Before submitting the order, he checks the shopping cart, makes any corrections or continues with the purchase and confirms the order. A form will follow in which the buyer enters all the necessary information for the delivery of this product. After confirming the purchase, changes are no longer possible. After the purchase is completed, the user is sent a notification about the completed purchase via e-mail. If the user has chosen to pay by invoice, the invoice is automatically sent to his e-mail address. Orders are accepted every weekday from Monday to Friday. Orders received by 10 am will be processed the same or the next working day at the latest.

PAYMENT METHODS

The buyer can make a payment:

with proforma invoice,

credit card.

DELIVERY

Orders in the online store https://matejev.si are delivered throughout Sloveni and EU. The goods will be delivered via the delivery service to the address provided.

DELIVERY COSTS

Delivery of packages in EU is 25,00€ including VAT. For purchases over €150, shipping within EU is free. Postage for higher weights is calculated according to the table below.

over 10 kg to 15 kg €36,0

over 15 kg to 20 kg €42,00

over 20 kg to 25 kg €50,00

over 25 kg to 30 kg €61,00

DELIVERY TIME

The ordered packages will be delivered throughout Slovenia within 5 working days. If this is not possible due to special circumstances, we will inform the buyer or make other arrangements with the buyer.

REFUND OF PAYMENT, GOODS

The buyer has the right to notify the supplier at the e-mail address: tajnistvo@apis-vita.si within 14 days of receiving the goods, that he withdraws from the contract or order, without having to give a reason for his decision.

If the buyer has already received the goods and withdraws from the contract, he must send the goods undamaged and in the same quantity to the provider/company within 14 days of sending the message that he withdraws from the contract. The only cost charged to the buyer in connection with withdrawal from the contract is the cost of returning the products.

The buyer must return the goods received undamaged and unaltered, unless the goods are damaged through no fault of the buyer.

We will return the cost of payment to the buyer within 14 days after receiving the notice of withdrawal from the contract. The company returns the received payments to the buyer with the same means of payment that the buyer used (which is most common by payment to a transaction account), unless the consumer expressly requests the use of a different means of payment and the buyer does not bear any costs as a result.

In accordance with paragraph 5 of Article 43 of the Consumer Protection Act, the buyer does not have the right to withdraw from the contract (purchase) if it is a product manufactured according to the buyer’s precise instructions, which has been adapted to his personal needs (e.g. a custom package).

In accordance with point 3 of the fifth paragraph of Article 43 of the Consumer Protection Act, the buyer does not have the right to withdraw from the contract for goods that are perishable or expire quickly.

The buyer can complain about the goods if the seller sent the wrong products or in the wrong quantity. The buyer can inform the seller about the complaint on the telephone number +386 2 228 25 92 or via e-mail: tajnistvo@apis-vita.si, and request an exchange or refund of the purchase price.

The seller makes every effort to ensure that the information published on its website is up-to-date and correct. Nevertheless, the characteristics of the goods or the price can change so quickly that the provider fails to correct the information on the web pages. In such a case, the seller will inform the buyer about the changes and allow him to withdraw from the order or exchange the ordered product. The seller is not responsible for the content of product reviews written by visitors. The seller reviews opinions before publication and rejects those that contain obvious falsehoods, are misleading or offensive. The seller is not responsible for the information in the opinions and disclaims any responsibility arising from this title. Although the seller tries to provide accurate photos of the items for sale, all photos should be taken as symbolic. Photos do not guarantee product features.

In the event that the package in which the buyer received the ordered goods is physically damaged, part of the order is missing or shows signs of being opened, the buyer must file a complaint with the courier company that delivered the package and inform us. Together with our contractual partner, we will ensure that the complaint is resolved in the shortest possible time.

COMPLAINTS AND DISPUTES

The seller complies with the applicable legislation in the field of consumer protection (ZVPot). The seller is trying his best to fulfill his duty, to establish an effective complaint handling system. Within five (5) working days, the seller will confirm to the buyer that he has received the complaint, inform the buyer how long he will process it and keep him informed throughout the process. In case of complaint or complaints, please contact the email address: tajnistvo@apis-vita.si or call us at +386 2 228 25 92.

The seller is aware that an essential feature of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, the seller makes every effort to resolve any disputes amicably.

In accordance with legal regulations, APIS-VITA d.o.o. does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute that the consumer could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes.

APIS.VITA d.o.o., which as a provider of goods and services facilitates online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS). The platform is available to consumers here.

The mentioned arrangement comes from the Act on out-of-court settlement of consumer disputes, Regulation (EU) no. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.

PRIVACY PROTECTION

APIS-VITA d.o.o. takes great care in protecting the privacy of information obtained from users of these websites and personal data provided by users, in accordance with the current legislation on the protection of personal data in the Republic of Slovenia and the GDPR regulation.

You can visit our website without providing your personal data. Providing personal data is only necessary if you shop in the online store, register for events, send an inquiry or subscribe to a newsletter.

We only collect personal data when you send it to us through registration, completed forms or e-mail as a notification order, part of an order for services, requests or requests for services and in similar situations in accordance with the purpose for which you decided to send us your data.

Your consent to be notified means that we will only store your email address and nothing else. We will never pass it on to third parties. If the buyer (user) wants to edit or delete his data from our list, he can also notify us by e-mail: tajnistvo@apis-vita.si or send us a written request by post.

We are committed to the permanent protection of all personal data of the buyer (user) that he entered at the time of purchase (name, surname, address, post office, telephone, e-mail) and we keep documentation of communication with him. We will use the customer’s personal data exclusively for the purposes of order fulfillment (sending e-newsletters, offers, invoices) and other necessary communication.

In addition to the personal data you provide us, we also collect information through cookies; these may include the website that linked to our website, the websites you visit from our website, your IP address to determine the country you come from and the duration of your visit to our website. We may be able to use this information to identify you, but we do not.

We provide appropriate technological means and security protection systems that provide adequate protection against loss or misuse of data.

COMMUNICATION

The seller will contact the buyer via means of remote communication only if the buyer does not expressly object to this. Advertising electronic messages will contain components that will be clearly and unequivocally marked as advertising messages, the sender will be clearly indicated, promotions, special discounts and other marketing techniques will be clearly marked as such with clearly defined conditions of participation in them, the way to unsubscribe from receiving them will be clearly presented advertising messages, the seller will expressly respect the buyer’s wish not to receive advertising messages. We want to communicate with customers via e-mail and mobile number (SMS) mainly for the order and delivery process, and if the customer allows it, we will also communicate with them for the purpose of informing them about new offers and promotions. The buyer can unsubscribe from receiving messages at any time in writing to the email address tajnistvo@apis-vita.si or by phone +386 2 228 25 92.

DATA PROTECTION STATEMENT – GDPR

We will only use your personal data for the purpose for which you have given your express consent.

APIS-VITA d.o.o., in accordance with this consent, will store personal data in accordance with the European GDPR directive and the applicable personal data protection law until cancellation. You can change your data at any time by clicking on the Update data link or cancel your consent by clicking on the Unsubscribe link. Both links are available in every message you send.

APIS-VITA d.o.o. will not forward your personal data to other companies for marketing or other purposes. In accordance with the applicable legal framework, you are entitled to object to the processing of personal data and to their portability. You can request access to personal data, correction or deletion of personal data or restriction of processing of personal data in writing.

You can also forward your requests regarding the processing and protection of personal data to the e-mail address tajnistvo@apis-vita.si. In case of suspicion that we are not processing your personal data in accordance with the given consent, a complaint to the Information Commissioner’s office is available.

SUBSCRIBE TO E-NEWSLETTER

By signing up for the e-news, the applicant agrees that the personal data provided when signing up for the e-news will be used or processed to send messages related to the provider’s business (promotions, news, advertising messages, news, etc.) to his email address.

This consent can be revoked by the subscriber to e-news at any time. You can cancel at the bottom

only it can check whether the cookie is present and use the data from the cookie and send it back to the page. They allow us to recognize whether the user has previously visited us, and in some cases we can adapt the displayed content accordingly. We do not forward data collected with the help of our own cookies to third parties. Cookies are not harmful and are always limited in time. The storage of cookies is in the domain of the selected browser that you use on your computer, so you can limit or delete or disable stored cookies from your computer as you wish.

WHY ARE COOKIES NECESSARY?

They are of fundamental importance for providing user-friendly online services, as the interaction between the online user and the website is faster and easier with the help of cookies.

COOKIES ARE USED

to monitor the visit, which enables checking the effectiveness of the display of content and the relevance of advertisements, as well as the constant improvement of websites,

for a better user experience of the website, we adjust the display of content to visitors based on past visits,

to recognize your device (computer, tablet, mobile phone), which enables the display of content to be adapted to your device,

to save choices when creating a shortlist of devices and offers and comparing them. Types of cookies and use on our website Temporary or session cookies “live” from the moment you open the browser until the moment you end the session and close the browser. They are removed from your computer when you close your browser. Persistent cookies remain stored even after the end of the session, and remain on the computer for approximately 6 months. The website uses them e.g. to analyze visits to our website so that we can further improve our offer.

Analytical cookies Google Analytics: are used to collect information about how you use our website and also tell us the number of visitors to our website. This information, which is collected in an anonymous form, helps us to improve the user aspect of the website. Targeting cookies or third-party advertising cookies (Targeting Cookies): These cookies are used to offer content that is interesting to you based on your interests. Target cookies are often related to website functionality provided by another organization (hence the name third-party cookies) and are placed on the website with the permission of the website operator.

They are used to limit the number of impressions of an individual ad as well as to help measure the effectiveness of an advertising campaign (e.g. they remember that your visit to the website and the information are passed on to other organizations, usually advertising organizations or social networks through your actions such as clicking the “Like” button “Like” or “Publish on Facebook” (AddThis to Facebook and similar).Target cookies enable tracking of your actions online.

The provider will dispose of all data collected on the website in accordance with the Personal Data Protection Act and the Electronic Communications Act (ZEKom-1), and will not sell or lease your personal data to third parties.

COOKIE CONTROL

You can decide to use cookies yourself. Cookies can always be fully/partially accepted or rejected, removed or disable them.

You can view and manage cookies here (link: chrome://settings/content/cookies), and you can also disable Google Analytics tracking at the following link (https://tools.google.com/dlpage/gaoptout).

You can also contact the “user help” in your browser for help managing cookies.

BASIC DATA

APIS-VITA d.o.o.

Copier 13

2313 Fram

Slovenia

The company is registered at the District Court in Maribor, no. deposit: 062/1113970, share capital: EUR 1,112,946.65, registration number: 1521861000, tax number: SI52008932, transaction account: SI56 34000-1013475764, opened at Banka Sparkasse d.d.

Email address: tajnistvo@apis-vita.si

Phone: +386 2 228 25 91